Shipping policy

Shipping Policy

Thank you for shopping with MRselected. We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below for information about order processing, payment, and delivery.

1. Order Processing

  • Orders are processed within 1–2 business days after the order is confirmed.
  • Once your order has been shipped, you will receive a shipping confirmation and tracking information, where available.

2. Shipping & Delivery

  • We currently offer shipping within the Kingdom of Saudi Arabia.
  • Shipping fees, if applicable, will be clearly displayed at checkout before you complete your order.
  • Estimated delivery time is generally 1–5 business days, depending on the customer's location and the shipping carrier.
  • Delivery times are estimates and may vary due to circumstances outside our control, including courier delays, high order volumes, holidays, or other unforeseen circumstances.
  • If delivery is delayed beyond the period permitted under applicable Saudi e-commerce laws and regulations, the customer may have the right to cancel the order and receive a refund, subject to the applicable legal conditions and our Return & Refund Policy.

3. Payment Methods

We offer the following payment options for eligible orders:

  • Credit & Debit Cards: Visa and Mastercard.
  • Apple Pay: Available for eligible customers and devices.
  • Cash on Delivery (COD): Available for eligible orders.

For prepaid orders, payment must be successfully completed at checkout before the order can be processed.

For Cash on Delivery orders, customers are required to pay the full order amount to the courier upon delivery.

Please note that available payment methods may vary depending on the customer's location, device, and order eligibility.

4. Order Tracking

  • Once your order has been dispatched, tracking information will be provided when available.
  • You can use the tracking information to monitor the progress of your shipment.

5. Failed or Refused Deliveries

If delivery cannot be completed due to incorrect contact information, an incorrect address, the customer's unavailability, or refusal to receive the order, we may contact the customer to arrange the next appropriate steps.

Any applicable shipping or return costs will be handled in accordance with our Return & Refund Policy, applicable law, and the terms of the shipping provider.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photos or videos of the product and its packaging so that we can review the issue and assist you accordingly.

Your statutory rights under applicable Saudi laws and regulations remain unaffected.

7. Changes to Delivery Information

If you need to change your delivery address or contact information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requested changes before the order is dispatched, but we cannot guarantee that changes can be made once the order has been processed or shipped.

8. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Email: support@mrselected.com
WhatsApp: +966591040721