Terms of service

Welcome to MRselected.

These Terms of Service ("Terms") govern your access to and use of the MRselected website, online store, products, and related services (collectively, the "Services").

By accessing or using our Services or placing an order through our website, you agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Use of the Website

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate, complete, and up-to-date information when placing an order or communicating with us.

You are responsible for maintaining the confidentiality of any account information or login credentials associated with your use of our Services.

You agree to use our website only for lawful purposes and in accordance with these Terms.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product colors and appearance may vary depending on your device, screen, lighting, or other factors.

We reserve the right to correct errors, update product information, change prices, discontinue products, or modify product availability at any time.

Nothing in this section limits any mandatory rights you may have under applicable Saudi laws and regulations.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is subject to our acceptance and product availability.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in cases involving:

• Incorrect pricing or product information.
• Product unavailability.
• Suspected fraudulent or unauthorized transactions.
• Errors in shipping or customer information.
• Other legitimate business or legal reasons.

If we cancel an order after payment has been made, any amount due to you will be refunded in accordance with our Return & Refund Policy and applicable law.

4. Prices and Payment

All product prices are displayed on our website in the applicable currency and may be changed from time to time.

The price applicable to your order will generally be the price displayed at the time you place your order.

Available payment methods may include:

• Visa
• Mastercard
• Apple Pay
• Cash on Delivery (COD)

Payment information is processed through the relevant payment service providers.

We do not intentionally store your complete payment card details on our own systems.

By submitting an order, you confirm that the payment information provided by you is accurate and that you are authorized to use the selected payment method.

5. Shipping and Delivery

Orders are delivered to eligible locations within the Kingdom of Saudi Arabia.

Delivery times displayed on our website are estimated delivery times and may vary depending on the customer's location, product availability, shipping provider, and other circumstances.

MRselected may work with trusted suppliers, fulfillment providers, warehouses, and shipping companies to process, prepare, and deliver customer orders.

In some cases, an order may be prepared and shipped by one of our fulfillment or supply partners on behalf of MRselected.

We are not responsible for delays caused by circumstances beyond our reasonable control, including shipping disruptions, extreme weather, governmental restrictions, or other events beyond our control.

Nothing in this section limits any mandatory consumer rights under applicable Saudi laws and regulations.

For additional information, please review our Shipping Policy.

6. Order Fulfillment

MRselected may work with third-party suppliers, fulfillment providers, warehouses, and logistics partners to ensure that orders are processed and delivered efficiently.

The customer enters into the purchase transaction directly with MRselected.

Where necessary to fulfill an order, we may provide our fulfillment or logistics partners with information required to process and deliver the order, such as the customer's name, phone number, shipping address, and order details, in accordance with our Privacy Policy and applicable laws.

The use of third-party suppliers, warehouses, or fulfillment partners does not affect or limit any mandatory rights the customer has against MRselected under applicable law.

7. Returns, Cancellations, Exchanges and Refunds

Returns, cancellations, exchanges, and refunds are handled in accordance with our Return & Refund Policy and applicable Saudi laws and regulations.

Where a customer has a statutory right to cancel, return a product, or receive a refund, such rights will remain applicable regardless of these Terms.

Please review our Return & Refund Policy before placing an order.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is defective, damaged, materially different from its description, or different from the product you ordered, please contact us as soon as possible.

We may request photographs or videos to assess the issue.

Depending on the circumstances and applicable law, the customer may be entitled to a refund, replacement, repair, or another applicable remedy.

9. Intellectual Property

All content available through our Services, including our brand name, logo, graphics, text, photographs, product descriptions, website design, and other materials, is owned by or licensed to MRselected and is protected by applicable intellectual property laws.

You may use our website for personal and lawful purposes only.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

MRselected and related logos, names, designs, and slogans are trademarks or other intellectual property belonging to MRselected or their respective owners.

10. Customer Reviews and Feedback

If you submit reviews, comments, photographs, suggestions, or other content to MRselected, you represent that you have the right to submit such content and that it does not violate the rights of any third party or applicable law.

By submitting content to us, you grant MRselected a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, or otherwise inappropriate.

11. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, applications, payment providers, advertising platforms, shipping providers, or other services.

We are not responsible for the content, availability, security, or privacy practices of third-party services that are outside our control.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Prohibited Uses

You agree not to use our Services:

• For any unlawful purpose.
• To commit fraud or facilitate fraudulent transactions.
• To impersonate another person or entity.
• To provide false or misleading information.
• To interfere with the security or operation of our website.
• To introduce viruses, malware, or other harmful code.
• To attempt unauthorized access to our systems or accounts.
• To infringe the intellectual property or other rights of MRselected or third parties.
• To use automated systems or other methods to interfere with the normal operation of our website.

We reserve the right to restrict or terminate access to our Services where permitted by law if these Terms are violated.

13. Errors and Changes

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, promotions, shipping information, or other content.

We reserve the right to correct such errors and update information when necessary.

If an error materially affects an order that has already been placed, we will take appropriate action and notify the customer where required.

14. Disclaimer

To the extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes or limits any warranty, consumer protection right, or other legal right that cannot lawfully be excluded or limited under applicable Saudi laws and regulations.

15. Limitation of Liability

To the maximum extent permitted by applicable law, MRselected will not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability arising from mandatory consumer protection rights.

16. Governing Law and Disputes

These Terms and your use of our Services shall be governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, to the extent applicable to transactions and customers within Saudi Arabia.

Any dispute arising from or relating to an order or your use of our Services shall be handled in accordance with the applicable laws, regulations, and competent authorities and courts of the Kingdom of Saudi Arabia.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable Saudi law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable legal and regulatory requirements.

When we make changes, we will update the Effective Date at the top of this page.

Your continued use of our Services after the updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

MRselected

Email: support@mrselected.com

WhatsApp: +966591040721